New Feature: Tech Hub

Featured Functionality

The Tech Hub is now here!!

 

We are pleased to announce that the Tech Hub — a central place where ISOs can come together to chat and share ideas, insights, and other industry-specific information — is now available in your favorite Merchant Services CRM!

 

By engaging with fellow ISOs, valuable information and best practices may be shared which are mutually beneficial and can lead to a closer-knit ISO community unlike any in existence today!

 

We encourage all our valued clients to check in at the Tech Hub and say hello to your new colleagues and ISO community members. No formal wear required! 🙂

 

Let’s take a closer look at the Hub!

 

Using the Tech Hub

 

The Tech Hub has been built as an extension of the existing IRIS CRM’s chat functionality and it includes the same powerful features such as the group conversations, channels, file and image sharing, and others.

 

At the same time, additional features and chat rules have been added which are specific to the inter-ISO nature of the Tech Hub chat rooms.

 

To open the hub, click on the Tech Hub button at the bottom of your chat popup:

 

 

The first time you open the hub, you will need to select a nickname and configure the other available user options.

You will also be required to read a brief disclaimer on the Tech Hub Usage Rules, and click on the Agree button in order to enter the hub:

 

 

Once you’re in the Tech Hub, you’ll find the users belonging to different ISOs as well as public channels (e.g. #FirstData) and group conversations.

 

Use the buttons in the top bar to update your user settings, search for users, create group chats or open a new public channel, mute notifications, or review the Tech Hub Usage Rules:

 

 

If you need more room, you can expand the chat popup across your entire screen using the window pop-out button:

 


 

Depending on whether you’re chatting with a user (or a user group) or if you are in a public chat room, you will find different options in the top bar of the chat popup.

The options allow you to leave a room, delete the room, add users to the chat, search for text etc.

 

 

To see what each option means, simply hover over the option and a tooltip will appear explaining what that option is for.

 

If you are chatting in a public channel, you can view the participants in the room by clicking on the Users icon in the top chat bar.

This will display all the users in the channel, and also allow you to start a private chat with any of them:

 

 

 

Tech Hub Permissions

 

With the introduction of the Tech Hub, there are now two user class permissions which can be configured separately for the Internal Chat and the Tech Hub Chat.

To manage your chat permissions go to Manage > Administration > Users & Groups > User Classes, click on the Permissions button for the user class you wish to edit, and then select the appropriate chat permissions in the Communications accordion:

 

 

 

 

And there you go!

 

We look forward to seeing you in the Tech Hub and exchanging thoughts, ideas, and initiatives!!

 

Stay tuned for more cool updates on the way!

 


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