Call Center Software

The Benefits Of Upgrading Your Call Center Software

Utilizing a call center is one of the best ways to generate profit in selling credit card processing services. However, much of the software used by call centers today is slow, outdated, or just plain annoying to use, resulting in less-than-optimal sales performance. IRIS is here to help, with an integrated phone system that will help you produce great results from your call center. Here’s a look some features of our call center software.

Cloud-Based Contact Center

A major downfall of current call center systems is that they quickly grow outdated and obsolete. The IRIS Dialer uses a cloud-based contact center, allowing you to scale your call center cost-effectively and always maintain high security and dependability. Working with the cloud means that you’ll always be on the cutting-edge of technology. Your call center won’t become outdated or obsolete any time soon, and all it takes to get started is a USB headset!

Local Presence Dialing

Many people ignore calls from numbers that start with “1-800” or “888,” taking away the opportunity to generate sales right from the start. The IRIS Dialer uses a dynamic caller ID, meaning that a local area code is displayed based on the outbound number’s area code. For example, if the outbound number uses a “718” area code, your area code will also be displayed as “718.” Using a local presence can increase your contact rate by up to 400%!

Enhanced Software Capabilities 

With a single click, your reps can initiate calls from leads while managers listen in on live calls. No more wasted time dialing numbers, which means more time on the phone with potential customers! Record calls for later review or use for training and instructional purposes. The IRIS system also allows ISO owners to view the number of calls and talk time produced by their teams, granting a better understanding of what works and what doesn’t in your call center.

If you’re ready to upgrade your call center software, generate more customers, and save more time and money, contact us today!

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IRIS CRM to Exhibit at the NEAA 2017 in Boston

We are pleased and excited to announce that IRIS CRM will once again be exhibiting at the Northeast Acquirers Association’s (NEAA) annual gathering.

The NEAA 2017 will be held from January 31st to February 1st at the Renaissance Boston Waterfront Hotel located in Boston’s scenic and recently redeveloped Seaport District.

Now in its 32nd year, the NEAA is the longest-running regional conference in the electronic payments industry. It is a non-profit, non-membership association serving the developmental needs of merchant acquiring payment professionals.

This annual conference is an excellent opportunity for professionals to further their education, meet and collaborate with other in the field, and learn about the most current industry trends and challenges. As an emerging leader in electronic payments industry, IRIS CRM will be joining roughly 90 regional exhibitors for this exciting event.

This year’s agenda includes panels and speakers on wide-ranging and timely topics, including location based marketing, PCI security, how startups are changing the industry, and more.

The NEAA 2017 will also include “Catapult 2017”, and innovation competition designed to showcase new, innovative products for the acquiring industry.

IRIS CRM was proud to be the first place winner of “Catapult 2016” at last year’s conference. Competitors were judged on originality, revenue generation potential, presentation, and market impact.

The NEAA 2017 is sure to be an exciting place to share our work with others who are as passionate as we are, and to get inspired and energized to do even more in the upcoming year.

If you would like more information about the conference, visit the NEAA website. Follow along at #NEAA2017 on Twitter to get all the latest updates.

To find out more about what we do and how we can help your business grow, contact us!

payment industry trends

New Payment Industry Trends Gives Fintech Firms Advantage Over Traditional Banks

Despite having a strong tradition of bringing innovative financial products to consumers, fintech companies can sometimes face an uphill battle when competing against traditional banks. However, recent proposed regulatory changes could help even the playing field for fintech firms.

In new payment industry trends, the head of the Office of the Comptroller of the Currency, Thomas Curry will for the first time begin granting banking licenses to fintech firms. This decision by the government will give fintech companies the opportunity to more easily do business across state lines without getting individual state government’s permission. Fintech’s also won’t have to rely on or partner with brick-and-mortar banks.

This decision will create more competition between older, more established banks and innovative fintech firms. It will also create opportunities for tech companies to figure out new ways to bring digital payments and other financial services to consumers. This new competition will ultimately help consumers find better financial products and easier access to the financial industry.

While the proposal is great news for fintech, there is still much work to be done for the measure to be approved. Public comments will be accepted through January 15th, 2017 and many expect traditional banks will come out strongly against the measure. Fintech companies and proponents are encouraged to email their support of the proposal to For more information regarding the proposal, please click here.

For more payment industry trends, please visit IRIS CRM for the latest trends and news.

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payment industry trends

3 Payment Industry Trends You Need to Know About

You may be surprised to learn that there are a lot of payment industry trends taking place. The more you know about them, the more you can make changes to your own operations. It will allow you to be more efficient with your sales approach, too.

Mobile Apps

More and more consumers are downloading apps that make it easier for them to pay for their purchases. Companies are producing their own apps that simplify the ordering process, and people can pay inside of the app. The combination of ordering ahead and not having to stand in line is huge – and there are countless companies already involved in the trend, including Starbucks, Taco Bell, and Walmart.

Invisible Payments

Some companies are making it possible for consumers to pay for their products or services without even going through a checkout process. The payment is invisible, meaning it takes place behind the scenes. Uber is a perfect example of this as people are able to pay for their ride without going through it all. The app will take care of it once the driver has clicked on a button. The contextual commerce that allows for this is already happening all over the place. it allows for more of an impulse purchase.

A Change in Loyalty Programs

Loyalty apps are downloaded, then rarely used. The new trend is that they are getting a complete makeover in order to focus on data, payments, and allowing platforms to provide an incentive immediately.

For electronic payment breaking news, feature releases and industry developments, please subscribe to the IRIS CRM newsletter.

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payment industry news

Does FinTech Offer Payments a Generous Helping of Confidence?

Payments News in a Sandbox

If I were to embark upon this particular writing, while confined in a strict, regulatory environment–it would be the dullest, most uninteresting, and unimaginative article you ever sat down with your morning coffee to read.

Initially, all creativity and innovation are fundamentally dependent on freedom–this is the exciting part.

As ideas come together, they are obliged to relate to the inaugural focus–this is the sometimes-fuzzy part.

After that, for FinTech–proven continuity happens in a sandbox, and this is the rewarding part. explains, “A sandbox is a type of software testing environment that enables the isolated execution of software or programs for independent evaluation, monitoring or testing. In an implementation, a sandbox also may be known as a test server, development server, or working directory.”

Inceptive, FinTech concepts will converge in the next generation of payments applications.

Since consumer protection is the hallmark of regulatory  consideration…, and since technological innovation–staying ahead of consumer demand and helping businesses with their cash flow problems–drive FinTech reformation–does it not logically follow that the regulatory sandbox is an exemplary solution?

U.S. regulators, currently stalemated against the regulatory sandbox concept, are finding out that their attempts to control FinTech are much like Rocky found when Mic made him “chase a chicken!”

Placing concrete demands on results at the outset—could raise the innovation bar concerning durable safeguards for consumers as one of the necessary outcomes.

Just to take a short diversion here, FinTech takes on new life and direction each time another change occurs in financial technology because their goal is to anticipate and stay ahead of its nonpareil future.

In the same fashion—these tech companies are not always necessarily the initiators of change in the industry.

When the regulatory industry attempts to control this type of atmosphere, with only their agenda in mind, conditions are subject to change, which may or may not skew the results.

Often, like what happened with the recent Wells Fargo fiasco regarding the opening of unlawful accounts, a series of events can occur and modify the trajectory of the industry.

In this instance, alerted regulators instantly began a series of proposed changes to the banking sector, which is sure to affect payments in the short run.

Now, what was that saying? “Just how high is high–if you aim to have it all?”

FinTech had nothing to do with any of this, but if any industry aims high on this planet—it is the Financial Technology Industry—as it relates to payments, and you can bet that before long—the changes in banking will be reflected in payments through FinTech adjustments.

FinTech is one of the most leading edge-dependent aberrations ever to emerge in the technology industry. Notwithstanding, all technology is leading edge-dependent to a degree–but FinTech is unique in that it has no boundaries.

Although this FinTech, transmutation deluge is manifesting itself on the fringe of becoming a regulated industry–these startups tirelessly continue to invent the future–as in the following ways:

  • Reliable supply chains,
  • Address funding shortfall problems,
  • Simplify payment processes,
  • Reduce fraud in the payments industry,
  • Tighten security,
  • Provide the public with a myriad of payment options—while saving them money, and giving payments more to offer their customers,
  • Introduce streamlined APIs—albeit banks are still holding their cards close when it comes to open APIs,
  • Help consumers with their financial planning through apps that keep them safe apprised, and are user-friendly,
  • And–etcetera, etcetera, etcetera.

The ways that we do business on a daily basis are changing on a daily basis!

It is evident that we can count on Fintech companies to continue to expeditiously sandbox their genesis products which promise to free up our money and our time–while helping us grow our enterprises.

 Curiosity May Have Killed the Cat, But Satisfaction Brought Him Back!

The questions now are as follows: “are you satisfied with the status quo in your current business? Are you engaging customers with new initiatives in the industry?” “Are you keeping them informed and encouraging them to take pioneering steps that will help their business?”

When considering questions like these, often we wish that we could do more of those things in our businesses—but most of us just do not have the time?

Let us be reassuring and say, “If this is you, you’re not unique when it comes to time constraints.”

We speak with ISO companies every day who have similar dilemmas. Contact us to learn how we can help you make a difference with your customers—and not only that, but we can show you how doing it in less time will open up more of that valuable commodity for yourself and your family.

Life is short, and you owe it to yourself to be your best! Collaborating with you on this is what IRISCRM does best!

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